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FAQs

How much is postage within the UK?

Postage is £1.95 for orders under £5 and £4 for all orders £5 and above.  All orders £5 and over are sent by a Royal Mail tracked service. You'll be sent a link to track your parcel once it has shipped.

International delivery is £9 or more depending on the destination country but if you would like to make an enquiry about a bespoke postage cost for smaller /larger items, please email enquiries@thepositveteachercompany.co.uk. (This only applies to international orders).

How long will my package take to arrive?

We aim to ship items the next working day. However personalised orders are all embossed by hand so it may take up to a week to ship these orders.

I'd like to order in bulk for my school. Do you offer any discounts?

Absolutely! If your order is over £100, we offer 10% off your entire order with the code SCHOOLBULK10. If your order is over £300, please contact me at enquiries@thepositiveteachercompany.co.uk for a further discount.

Can I return my order if it isn't suitable?

Returns are only accepted for personalised orders if the item is damaged or faulty.

Other items can be returned unused within 28 days, but we require the buyer to pay the return postage. (Also see our returns policy)

Personalised items are non-returnable.

 

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