FAQs

Newsletter subscribers will get early access to our launch at 9am before the website opens to everybody at 9.30am. There's a sign up form for our newsletter at the bottom of this page so you don't miss out.

Yes! Each year we sell out of at least one design before the end of launch weekend. One year we even sold out within 15 minutes! Although we do plan on restocking closer to the summer, this launch is the only time you'll be able to use your newsletter discount code and the only time we can guarantee that you'll receive your planner before the end of this school year.

Our Daily Planners, Undated Planners, Weekly Planners and Trainee Planner will launch later in the year, between March and May so please make sure you're signed up to the newsletter to receive information about these launches.

On launch day, planners and A4 notebooks will be on a preorder status. This means they will ship in March. Your whole order is shipped together even if you have non-preorder items in the same order.

Postage is £4 for orders under £50 and FREE for orders over £50. All orders are sent by a Royal Mail tracked service. You'll be sent a link to track your parcel once it has shipped. (UK ONLY)

We aim to ship items the next working day but this may be affected by busy periods or things beyond the control of TPTC. Please see the top banner of our website for up to date postage times.

We are happy to say that we now ship Worldwide! Please enter your address at checkout, where postage will be calculated according to your parcel weight. International orders are sent via a tracked and signed service that can take between 3 and 10 days.

Our products available to preorder have an estimated delivery month under the buy button. When launching new products, we often have them available on a preorder basis as this allows time for our small team to prepare orders for shipping.

Yes, absolutely! Choose whichever items in whatever designs you like to add to your bundle. The choice is yours!

Through our bundle builder, you'll be able to choose one planner, a notebook and three available accessories. If you would like to add anything else to your bundle, please add these as separate items in your cart.

We accept returns on all orders within 30 days of them being delivered. Please note that we do not accept returns of personalised items which includes embossed products and vinyl labels. Please use our returns form found here when returning your order. Return postage costs are not covered by TPTC.

Please email Rachel and Laura at hello@tptc.co.uk and they'll get back to you asap.

We are unable to accept returns of orders which have been used (such as attaching a pen loop, written in etc). We also cannot accept returns of personalised items or items which have been sold as seconds items in our sale. Please refer to the product description of your items for return information.

Yes absolutely. Please head over to our School Orders page where you can view our school brochure, as well as exclusive discounts for schools. We also have a contact form if you have any questions about placing an order for your school.

We do accept purchase orders. Please send your purchase order to hello@tptc.co.uk and Rachel will set your order up for you, sending you a VAT invoice for payment within 30 days. If your school requires our supplier information in order to set us up with their finance team, please download our supplier information here.