How much is postage within the UK?
Postage is £3.95 for all orders. Orders from schools made via invoice will incur a £10 postage fee, if the order is over £100.
International delivery is £15 for planners, but please contact us for other orders for us to adjust the pricing accordingly.
How long will my package take to arrive?
We aim to ship items the next working day. However, personalised stickers and trainee planners are made to order so it may take up to a week to ship these orders during our busy period. Please check the product description for items on preorder and when their dispatch date will be.
I'd like to order in bulk for my school. Do you offer any discounts?
Absolutely! If your order is over £100, we offer 10% off your entire order. If your order is over £300, please contact me at firstname.lastname@example.org for a further discount.
I have some great feedback for you. How can I get in touch?
Just drop us an email or message on any of our social media channels. We love hearing all about how much you love our products and love seeing pictures of them in use!
Can I return my order if it isn't suitable?
Returns are only accepted for personalised orders if the item is damaged or faulty.
Other items can be returned unused, but we require the buyer to pay the return postage.
Personalised items are non-returnable.
How do you manage being a school leader and a business?
I love being creative and I love being a teacher. The Positive Teacher Company allows me to do both!