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We really hope that you love your Positive Teacher Company purchase but if you're not absolutely happy, don't worry - we offer refunds or exchanges on unused items if returned within 14 days of your delivery date. Please download this returns form and include it with your parcel.

Unfortunately we cannot offer you a refund or exchange if your are outside of these time limits.

Non-returnable items:

Gift cards
Personalised items

Please note that there is a 10% restocking fee on returned items. This means you will receive a 90% refund on the item you have returned. This covers the costs of handling the return plus the the costs associated with resale. 

Should you have any further questions, please contact us at and we will be happy to assist.