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Shipping & Delivery

Shipping:

Postage is £1.95 for orders under £5 and £3.95 for all orders above £5.  All orders are sent by a tracked service. You'll be sent a link to track your parcel once it has shipped.

International delivery is £15 or more depending on the destination country but if you would like to make an enquiry about a bespoke postage cost for smaller /larger items, please email enquiries@thepositveteachercompany.co.uk. (This only applies to International orders).

Please allow between 2-5 days for your order to arrive after shipping confirmation.

Replacements will not be given for missing parcels if more than a 14 days have passed before contacting us. Replacements for missing parcels which have been marked as 'delivered' on Royal Mail's tracking system can only be replaced within 5 days of the parcel being 'delivered'. The replacement of these 'delivered' parcels is at the degression of TPTC as we have no obligation to replace parcels if there is evidence that the customer has received it. 

 

International Shipping

We ship across the world, but please note that shipping outside of the EU may incur customs charges upon the parcel's arrival. The buyer is responsible for these charges. We are unable to refund items if customs charges were refused by the buyer.

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